outsourcing latest publications

April 29, 2015

Infographics | The banking correspondent business model

Banking correspondents are non-financial commercial establishments that offer basic financial services under the name of a financial services provider, becoming access points to the formal financial system. This business model makes it sustainable for banks to focus on low-income clients with a cost-efficient access channel.

April 27, 2015

Extending access to the formal financial system: the banking correspondent business model

New ways of understanding banking, technological improvements, and regulation yield new means of interaction between customers and banks through outsourcing agreements. This paper provides the first harmonised database with information on the number of banking correspondents by country, which helps in measuring access to th…