Published on Friday, July 5, 2019

Spain | Digitization of public administrations in Spain

This paper analyzes the digitalization of public administrations in Spain with a double objective: to know the progress in the provision of digital public services and to identify the sociodemographic determinants that affect the probability of citizens using electronic administration

Key points

  • Key points:
  • The provision of services poses a challenge to public administrations that the adoption of information and communication technologies (ICTs) helps to address
  • Spain is among the top four EU countries in the provision of digital public services. The use of e-government by citizens is higher in Spain (65% of the Internet population) than in the European Union average (60%)
  • The e-government user is a native, aged 25-54, with at least secondary education and digital skills, employed in the ICT sector, unemployed or student, who lives alone or has children in charge, with a medium-high income level and resides in a densely populated municipality
  • In order to advance in the digitalisation of public services, it would be desirable to improve the digital skills of the population, optimise contact channels and increase the number of procedures that can be carried out via the Internet
  • In addition, there is a need to increase investment in technological infrastructure and the coverage of new generation broadband networks. In the long term, the challenge is to move towards more open and participatory governments



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